تعرض الفواتير الصادرة والمدفوعة بدورها حالات الدفع التالية:
الحالة
الوصف
غير مدفوعة
أُصدرت الفاتورة لكنها لم تُدفع بعد.
قيد المعالجة
تظهر هذه الحالة عندما:
- يفتح العميل صفحة الدفع لكنه لم يُدخل بيانات الدفع بعد. - تبدأ محاولة الدفع وتكون قيد المعالجة لدى بنك العميل.
وبحسب النتيجة، تتغير الحالة إلى مدفوعة أو غير مدفوعة أو فاشلة.
فاشلة
رفضت بوابة الدفع العملية لسبب ما، مثل عدم كفاية الرصيد أو وجود مشكلة لدى بنك العميل. تظهر هذه الحالة لمحاولات التحصيل التلقائي الفاشلة، ويشير إليها مثلث أحمر.
مستردة/مستردة جزئيًا
أصدر أحد المسؤولين ردًا كاملًا أو جزئيًا لقيمة الفاتورة.
محل نزاع
اعترض العميل على عملية الدفع لدى بنكه.
يعتمد وقت معالجة الدفع على بنك العميل وبوابة الدفع. وفي بعض الحالات، خصوصًا عند استخدام الخصم المباشر، قد تستغرق معالجة دفع الفاتورة عدة أيام. إذا ظلت الفاتورة بحالة قيد المعالجة فترة طويلة، فراجع لوحة تحكم بوابة الدفع للحصول على تفاصيل أدق، أو اطلب من العميل التواصل مع بنكه.
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