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Our team takes complete care of publishing and maintaining your member mobile apps, and to do so, we require uninterrupted access to your Apple Developer account. To provide this, the Apple Developer account’s owner must have an active Apple Developer membership, regularly accept Apple Developer agreements, and take care of other options described below.

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Apple Developer Membership

If you pay for the Apple Developer account, ensure Apple can charge the annual membership fee successfully. You don’t need to pay fees if your organization is a qualifying nonprofit.
Until you reinstate your Apple Developer membership, we are unable to update your mobile apps, and the iOS app is removed from App Store.

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Apple Developer License Agreement

Sometimes Apple updates their legal agreements and the account owner must accept it to continue publishing app updates. Follow Apple’s guidelines to accept the new agreement.
Until you accept Apple’s new license agreement, we cannot publish new versions of your mobile apps. This is a restriction from the Apple side.
If you miss the mobile release due to expired Apple Developer or pending license agreement, your mobile apps will be updated with the following mobile release.

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Digital Services Act Compliance

Apple requires developers to provide trader status for submitting new apps or app updates for distribution in the European Union. To comply with the Digital Services Act, every Apple Developer account must have the trader status submitted. Follow these steps to complete the compliance requirements: ​
  1. Go to the Business section in your Apple Developer account.
  2. Press Complete Compliance Requirements at the top > choose your trader status and proceed with the following steps on the screen.
Refer to Apple’s documentation to learn what a trader is and decide which trader status to provide.

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Privacy Policy & Terms of Use

Apple and Google require your apps to have valid Privacy policy and Terms of use. To successfully publish your branded mobile apps, these two pages must contain valid information.

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Troubleshoot issues with access to member mobile app

If you’re experiencing issues accessing the member mobile app, follow these steps to troubleshoot and identify the problem:
You may be experiencing issues accessing the member mobile app due to a poor internet connection. To resolve this, we recommend reconnecting to Wi-Fi on your device.
If you cannot find the member mobile app in the App Store or Google Play, it could be due to several reasons:
  • App Store/Play Store issues: There may be a temporary issue with the App Store or Google Play. Try refreshing the store or checking for updates.
  • The app is not yet published: The app may not have been published yet or could have been removed.
  • Correct search: Ensure you’re using the correct app name when searching. A typo or incorrect search term can prevent the app from appearing.
  • Device compatibility: The app may not be compatible with your device’s operating system version.
If you see the message that the member mobile app is outdated, there could be a few reasons for this:
  • The new version of the member mobile app is available to install. Check the App Store or Google Play for updates, or simply click on the Update button.
  • If you cannot access the iOS member mobile app, make sure you follow all the required steps to maintain the member mobile app.
If your subscription with RNTOR has been suspended, you will see the “Service unavailable. Please contact the administrator for assistance” message when accessing the member web portal and mobile app.An unpaid subscription invoice has a 7-day grace period from its issue date. Access is suspended automatically after that period; the suspension cannot be adjusted manually. Check overdue invoices in Network settings > Billing.To unsuspend and regain access to the member mobile app, the owner needs to complete the outstanding payment with RNTOR.
On the subscription cancellation date, access to the member web portal is restricted and the member mobile app is unpublished from the stores.

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FAQs

Since Google Play and App Store search takes multiple factors into account, such as app titles, developer names, and app descriptions, you may face an issue when trying to find your app on Google Play and App Store. If you cannot find your app in the search bar, we recommend you check the Google Play post and App Store guide that explains what influences the visibility of the app.
The publishing team receives Apple’s review messages and handles the rejection. We resubmit within 24–48 hours and contact you when the issue is resolved. For questions, include your app name when emailing support@rntor.com.
If you notice both the Paid Apps Agreement and the Free Apps Agreement in your Apple Developer Account, please reach out to Apple Support regarding the Paid Apps Agreement to get the most accurate instructions. To publish your mobile apps, follow all the prompts outlined in this article.
Apple Developer Program membership costs US$99 per year, or the local price shown by Apple. It is billed separately from your Rntor subscription. See Apple’s enrollment fees and fee-waiver eligibility.RNTOR does not charge any additional fees for integrating with other services. Your only consideration is whether the integration with your preferred product is available on your current RNTOR plan. You can review all plan details here: https://rntor.com/pricing.
The publishing team receives these notices and generates replacement distribution certificates. You do not need to renew the certificate yourself.