Administrators are members of your team who operate your network and its locations. There is no limit to the number of administrators at a location.
Understand administrator roles
A network can have several owners. Each staff account has one of these roles:
Give ownership to an individual using their own account, rather than a shared team inbox. This makes responsibility for the network’s subscription and billing clear.
View all administrators
Open Settings from the sidebar, then select Administrators. The page groups staff under Owners, Super administrators, and Administrators across your network.
Invite an administrator
- Open Settings > Administrators and select Invite administrator.
- Enter the person’s email address. If they do not already have an account, also enter their first and last name.
- Choose a Role:
- Owner or Super administrator gives all permissions in all locations. No separate location or permission selection is needed. Only an owner can select Owner.
- Administrator lets you keep All locations enabled or select specific locations. All permissions start enabled; turn off those the person does not need.
- Select Invite. The person receives an email invitation to the admin portal.
Change a role, locations, or permissions
- Open Settings > Administrators.
- Open the person’s (…) menu and select Edit.
- Set their Role. An owner can select Owner to grant ownership or select another role to remove owner rights.
- For the Administrator role, select the locations they manage and adjust their permissions.
- Select Save.
Owners can edit their own access, but the network’s only owner cannot change their own role. Super administrators cannot edit their own account or change an owner’s access.
Remove an administrator
- Open Settings > Administrators.
- Open the person’s (…) menu and select Remove administrator.
- Confirm the removal.
The person loses access to the admin portal. Their customer profile, if they have one, is unaffected.
Owners and super administrators can remove their own administrator access. The network’s last owner cannot be removed; another owner must remain.
FAQs
How do I give access to more than one location?
Edit the administrator and select the required locations, or enable All locations. The same permission settings apply in every location they manage. Owners and super administrators already have all-location access.
Can an administrator manage other administrators?
Only owners and super administrators can invite, edit, or remove administrators. To give an administrator this responsibility, change their role to Super administrator. Only an owner can manage other owners.
Does removing a customer also remove their administrator access?
No. Removing a member or deleting a nonmember does not revoke administrator access. Use Remove administrator on this page to revoke it separately.
Are company invitations and Company Manager access separate?
Yes. You can still invite customers and invite people from a company profile. Choosing a company and enabling Manager gives access to that company’s member functions. It does not grant the Administrator, Super administrator, or Owner role. 
