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The Support page is designed to help users get answers to their questions, report issues, or share feedback. Users can search for answers in the guides or create a support ticket on this page. To let users use the Support page, make sure to complete the prerequisites.

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Search guides

If there are guides created in the location and users are eligible to see them according to the guides’ Visibility settings, users can see the Guides section at the top of the Support page. This section displays the preview of the 4 most popular guides and includes a Search guides field where users can find an answer by typing keywords related to their question. This allows users to quickly resolve their questions without needing to contact administrators.

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Create support ticket

The Tickets section on the Support page includes the Create ticket button and a list of previously created support tickets by or for this user. If users cannot find an answer to their question in the guides or they want to report a problem or provide feedback, they can create a support ticket.
  1. To create a ticket, users tap Create ticket button and fill in the ticket details:
  1. Type — indicates what the requester’s question or issue is related to.
  2. User — visible only to administrators and allows to select the user for whom they want to submit a ticket.
  3. Description — any valuable details to describe the question or issue.
  4. Press Submit.
  5. After creating the support ticket, users can attach photos, videos, or files in the ticket comments if needed.
  1. Administrators receive a notification about a new ticket and manage it. Users get notifications about the comments or updates to their ticket.