ZATCA Fatoorah in Saudi Arabia

Enable ZATCA Fatoorah eInvoicing for Saudi Arabia to automatically generate compliant eInvoices and submit them for real-time clearance. RNTOR supports ZATCA Fatoorah eInvoicing for Saudi Arabia and helps you stay compliant by:

• Automatically generating eInvoices and credit notes in the format required by the Zakat, Tax and Customs Authority (ZATCA).
• Submitting them for real-time clearance through ZATCA’s FATOORA platform.
• Adding ZATCA QR codes to the PDF invoices sent to customers, allowing them to verify invoices using the ZATCA app.
• Tracking the synchronization status of every eInvoice.

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Prerequisites

To enable eInvoicing, ensure the following requirements are completed.

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Complete location billing details

Your location’s billing details, tax, and currency must be complete and accurate.

1. Go to Location settings > General > Billing details.
2. Complete your location’s billing details:
   • Legal business name
   • Address — select Saudi Arabia as the country, then enter Address line 1, Address line 2 such as the building number with a maximum of four digits, City, State/Province, and a five-digit Postal code.
   • Tax ID (VAT) — must contain exactly 15 digits and start and end with 3.
   • Contact details — an email address is mandatory.
3. Enter your Commercial registration number (CRN) issued by the Ministry of Commerce. This is required for ZATCA Fatoorah eInvoicing alongside your VAT number.
4. Go to Location settings > Billing > Taxes.
   • Set the Tax type to VAT.
   • Enter 15% in the Tax rate field, as required by ZATCA.
5. Go to Location settings > Billing > Currencies.
   • Ensure your main location currency is set to SAR, Saudi Riyal.
   • If your primary location currency is different, add SAR, Saudi Riyal as an alternative currency and apply it to all customer profiles for which you want to generate eInvoices.

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Complete customer billing details

Each customer must also have accurate billing details.

1. Go to Location settings > Customers and configure the Require billing details setting based on your needs:
   • Enable this requirement for both individual users and companies.
   • Alternatively, enable it only for companies if you only need to generate eInvoices for companies.
   • When Require billing details is enabled for a customer type, new customers will be prompted to complete their billing details during their first payment.
   • Existing customers with incomplete billing details will be prompted to update them during their next payment.
2. To review or update customer details manually:
   • Go to Customers, open the customer profile, and locate the Billing details section on the right-side panel. Administrators can complete any missing billing details there.
   • Alternatively, ask customers to update their own billing details under Membership > Billing.

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Requirements for companies

Complete billing details are required for company eInvoices to be generated and submitted. If a company’s billing details are incomplete or invalid, its invoices will remain in Draft status with a warning and cannot be issued.

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Requirements for individual users

For individual members, complete their billing details only if you want their invoices to be generated as eInvoices and submitted to ZATCA’s FATOORA platform.

• If you do not want to generate eInvoices for individual members, leave their billing details—especially the Legal business name and Tax ID—empty.
• If at least one of these fields is completed for an individual member, RNTOR will attempt to synchronize their invoices as eInvoices with ZATCA’s FATOORA platform.

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Enable eInvoicing

1. Go to Location settings > Billing > Invoices.
2. Enable the eInvoicing switch.
3. In the ZATCA registration section, click Start verification process.
4. Follow the instructions in the registration form to configure your ZATCA Fatoorah eInvoicing credentials.
   • For Invoice type, select Standard only or Standard + Simplified. RNTOR synchronizes standard invoices only.
5. Your registration will be submitted to ZATCA for verification.
   • You can monitor the process using Track verification status, which opens the ZATCA FATOORA portal.
   • Verification may take some time. Once approved, your registration status will change to Verified.
   • If verification fails, click Restart verification to try again.

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How eInvoicing works

After eInvoicing is enabled:

• All invoices for customers with valid billing details are automatically generated in the ZATCA-compliant eInvoice format.
• During issuance, invoices are also submitted to ZATCA’s FATOORA platform for real-time clearance.
• After clearance is confirmed, customers receive the standard PDF invoice containing a ZATCA QR code that they can scan using the ZATCA app or a compatible scanner to verify the invoice.

• Credit notes are also submitted to ZATCA when the original invoice was successfully cleared.
• When eInvoicing is enabled, voiding invoices and credit notes is not supported because ZATCA does not allow it. Instead, you can:
  • Issue a credit note to correct the invoice.
  • If necessary, issue a credit note for the full invoice amount to cancel it.

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Track eInvoice syncing

Each invoice displays its eInvoice synchronization status. If an eInvoice fails to synchronize—for example, because the customer’s billing details are missing or invalid:

• The invoice will not be issued.
• RNTOR will display:
  • An eInvoice sync failed status.
  • A red warning triangle next to the affected invoice.
  • A red warning triangle next to the customer’s name on the Customers page.

If prompted, update the customer’s billing details or complete any other required actions, then click Issue again. You can also view the eInvoice synchronization status for all invoices in the Invoices report.