Invoice payments

Learn how invoices are paid automatically via Auto-pay, how customers pay them manually, and how administrators record full or partial invoice payments by charging a customer’s saved payment method or by registering external payments. There are three ways an invoice gets paid: the system charges it automatically, the customer pays it manually, or an administrator records the payment on the customer’s behalf.

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Automatic payment

When a subscription issues a recurring invoice, the system charges it automatically as long as all of the following are true:

• The customer has a default payment method on file.
• Auto-pay is turned on for the customer.
• Your connected payment gateway supports Auto-pay.

The customer receives an email confirming the payment. It includes the invoice details and the invoice and receipt PDFs attached.

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Manual payment

When Auto-pay can’t charge an invoice, the customer pays it manually. This happens when:

• The customer has no default payment method on file.
• Auto-pay is turned off for them.
• Your connected payment gateway doesn’t support Auto-pay.

When the invoice is issued, the customer is notified by email, push, and a persistent widget. Each notification links to the invoice page, where they can view the full details, open the invoice PDF, and pay. The customer can also pay from the member portal or mobile app at any time:

• To pay a personal invoice, go to Membership > Billing > Invoices, select the unpaid invoice, and choose a payment method.
• To pay a company invoice, company managers go to Membership > Billing > Invoices under the company name, select the unpaid invoice, and choose a payment method.

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Record payments as an administrator

Administrators can record a full or partial payment against an invoice—either by charging the customer’s saved payment method or by logging a payment received outside RNTOR. This keeps your financial records accurate and auditable.

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Use cases

• Record a partial payment when a customer doesn’t pay the full balance at once.
• Log a payment received outside RNTOR, such as cash, check, or bank transfer.
• Retry a failed payment to collect on an unpaid invoice.

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Create invoice payments

1. Go to Billing > Invoices and open the invoice.
2. In the Payments section, press Create.

3. Enter the amount and select the payment method:
   • Select the customer’s saved payment method to charge them now.
   • Select External if the customer already paid with cash, check, or bank transfer.

4. Press Charge.

The payment then appears in the Payments section, and the invoice balance updates automatically.

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FAQs