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Receive real-time notifications about new bookings, sign-ups, invoices payments, and other users’ actions and location updates that may require your attention. Choose how you prefer to get them, and keep track of everything that needs your attention in one place.

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Configure notification preferences

Admin notifications fall into two main categories:
  • Activities related to other users’ accounts
  • Integration errors and disconnections
Administrators can enable and disable notifications they prefer to receive as follows:
  1. Open your profile menu in the top bar and select My Profile.
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  1. Go to Notifications.
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  1. Toggle the switches for the notifications you want to receive:
For bookings, administrators can also choose whose bookings trigger notifications:
  • Administrators
  • Location members
  • Network members
  • Nonmembers
Nonmembers’ and invoice activity notifications are enabled by default.
Administrators receive notifications only about user activities they can manage according to their permissions.

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Track notifications

Use three channels to follow the activities you enable:
  • Inbox: view and manage notifications in the admin portal.
  • Push notifications: enable the channel and allow notifications in your browser.
  • Email: optionally receive the same enabled notifications at your account email address.

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Push notifications

In My Profile > Notifications, scroll to Channels and enable Push notifications. Allow Rntor notifications when your browser asks. If permission was previously blocked, update the browser’s site permissions before trying again.

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Desktop (admin web portal)

Administrators must grant notification permissions for RNTOR in their browser settings. Follow the guidelines for your browser: Allow notifications prompt above Rntor notification settings
Keep your browser updated to the latest version for a seamless push notification experience. You can also add RNTOR to your home screen as a progressive web app for quick access and enable push notifications directly from there.

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Email notifications

In addition to push notifications, you can choose to receive all enabled notifications by email. Go to the My Profile > Notifications page and enable the Emails switch at the bottom. Email channel at the bottom of notification settings
If an administrator logs out or disables push notifications in their browser or device, RNTOR cannot deliver push notifications to them. If email notifications are enabled, they will receive notifications by email instead.

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Inbox in your admin portal

Enabled admin notifications appear in RNTOR on the Inbox page — your main page to stay up-to-date with everything happening in your admin and member portals.
The Inbox was previously called Notifications. It’s the same feature under a new name and interface. All the same notifications still appear here and work exactly as before.
Example notifications and member photos in the Rntor Inbox
  • Each notification shows the name of the user or company, a description of their action, and the RNTOR service they interacted with (a resource, a plan, a product, and so on).
  • Click a notification to preview its item alongside the list; double-click to open the item directly.
  • A dot marks unread items. Use Unread to show them, and the category menu to narrow the list.
  • Select Mark all as read to mark your notifications as read.
  • Use Select to mark or dismiss selected items. Dismissing a notification removes it from your Inbox, without deleting the related item.
Administrators receive notifications only about other users’ bookings and actions. You won’t receive notifications about your own actions.

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FAQs

  1. Check your notification settings:
    • Open your profile menu in the top bar and select My Profile.
    • Go to My Profile > Notifications.
    • Ensure that notifications for the specific user activity and user group you’re interested in are enabled.
  2. If you’re not receiving push notifications, check in your device or browser settings that you’ve allowed receiving notifications from RNTOR:
  3. If you are not receiving email notifications, go to the My Profile > Notifications page and enable the Emails switch at the bottom.
  4. Check that you have permission to manage the activity at the relevant location.
There are two ways to set sending notifications to a certain email address.If the employee whose email address you want to notify is an administrator of your space:
  1. Invite them as an administrator to RNTOR.
  2. Set their administrator permissions, as needed, if your RNTOR plan allows for this feature.
  3. Ask them to log in to RNTOR, navigate to the My Profile > Notifications page, enable the desired notifications, and then toggle on the Emails switch at the bottom of the page.
If you prefer not to invite the email address as an administrator to RNTOR, you can set up an automation using Zapier:
  1. Create a Zapier automation designed to send emails.
  2. In the Trigger step, select RNTOR and choose the specific user activity event you wish to send notifications about.
  3. In the Action step, select your preferred email application (e.g., Gmail, Outlook) and enter the dedicated email address where you want to receive notifications.
Once set up, this Zapier automation will automatically send an email notification to the specified address every time the chosen user activity occurs in RNTOR.