Identify and resolve Google Calendar and QuickBooks Online integration alerts in your Inbox.
Enable Integrations > Failures in your notification preferences to follow connection and synchronization problems. Open Inbox and choose Integrations to find the alert and the affected item.This page covers Google Calendar and QuickBooks Online.
Integration
Alert or problem
What to check
Google Calendar
A booking conflicts with an existing reservation
Compare the event’s time with the existing booking in Rntor, then resolve the overlap before synchronizing again.
QuickBooks Online
An invoice is rejected because its sales tax does not match
Check the invoice’s tax rate and the active sales-tax rates in QuickBooks. Configure the matching rate under Taxes in QuickBooks, or correct the tax settings in Rntor if they are wrong. Retry the synchronization after correcting the configuration.
QuickBooks Online
The trial or subscription has ended, or billing prevents new transactions
Check Subscriptions and billing in QuickBooks and resolve the account’s billing status before retrying.
QuickBooks Online
The connection needs authorization again
Reconnect the relevant QuickBooks account in Rntor.
QuickBooks Online
A required product or service is missing or inactive
Review the product/service selected in the QuickBooks integration and select an active item.
Failure alerts concern the administrators of the affected location. Keep Failures enabled in your notification preferences and check that your permissions cover that location.
Read the alert in Inbox and check the related item before changing the integration. An alert helps identify a problem; it does not mean the failed synchronization has been completed.
Review the provider’s account settings and the requirements for Google Calendar or QuickBooks Online. For an invoice, also check its synchronization status and the error shown alongside it.
If the provider continues to reject the connection or transaction after you have corrected the settings, contact its support team with the error details. Rntor cannot correct account restrictions or service failures in another product.
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