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Administrators can remove any user from their view and, by removing them, manage these users’ roles. Based on the user role, the process of removing a user happens on different pages.

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Remove a member

If the user is no longer your member and you need to remove them from the Customers page, follow these steps:
  1. Go to the Customers page in the necessary location and click on the necessary user to open their profile.
  2. Press the … menu top right and select Remove, then confirm your choice.
These steps do not delete the user’s account and only make them a nonmember at this location. Only the user themselves can fully delete their account, as described on the Manage user account page.

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What happens when you remove a user from the Customers page

  • The user becomes a nonmember at this location and appears for administrators on the Customers → Nonmembers page.
  • The user has the nonmember’s rights at this location.
  • If the user was an administrator or manager at this location, those rights are removed.
  • The user’s active subscription is ended or deactivated.
  • The user’s default payment method remains attached for future charges if needed.
  • The history of the user’s credits, payments, invoices, bookings, and activities is preserved for administrators.
  • Administrators can reinvite or restore the user to customers at any time.

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Auto-remove members

RNTOR enables you to automate the offboarding of individual users or companies at a location. Administrators enable the Auto-remove members property, which allows them to auto-remove members from the Customers page once their subscription ends.

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Configure “Auto-remove members” property

  1. Administrators go to Location settings → Billing page → Subscriptions tab.
  2. Manage the Auto-remove members switch:
    • If enabled, members automatically become nonmembers when their subscription expires.
    • If disabled, members don’t become nonmembers when their subscription expires. They are still considered your members and are listed on the Customers page.
This setting does not affect administrators. Merchant Owners and Super Admins are never auto-removed.
With the Auto-remove members switch enabled, only members whose subscriptions end on the specified date are automatically removed from the Customers page. If an administrator cancels a subscription, they must also manually remove the member.

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How members are removed

With the Auto-remove members switch enabled, individual members or companies become nonmembers when their subscription expires at this location. The expiration date depends on the End date set inside the subscription. Administrators can set the expiration date when creating or editing the subscription.

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Notes

When a company subscription expires, the company and its members without personal subscriptions become nonmembers at this location. However, if a user’s personal subscription expires but they belong to a company with an active subscription at the same location, the user will remain a member.

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Delete a nonmember

Administrators can delete nonmembers from the location by following these steps:
  1. Log in to RNTOR.
  2. Go to the Customers page in the necessary location.
  3. Select the Nonmembers option in the drop-down list.
  4. Switch from Companies to Users section, then click on the necessary user to open their profile.
  5. Press the … menu top right and select Delete, then confirm your choice.
If a nonmember is deleted, they can still have access, but they will no longer appear on the nonmembers’ list and the administrator won’t be able to view their past data or reinvite them to the Customers. However, if the user performs any action such as making a booking, payment, or sending a chat message, etc., they will become a nonmember again.

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Reinvite a user

RNTOR stores the information of all nonmembers who have ever interacted with your location in the member web portal or mobile app, or used to be a member before. Administrators can easily invite nonmembers to the location so they become members again.
You can manage only those users and companies that are already registered in the member web portal or mobile app, and appear on the Customers → Nonmembers tab in RNTOR.
To make a user who appears among nonmembers your member immediately without retyping their information, do the following:
  1. Navigate to Customers → menu … top right → Nonmembers tab.
  2. Select the user whom you want to make a member and press Invite as member.
Once invited, the user receives the email invitation and gains access as a member. The administrators can add the user to the company, create a subscription, and manage other member properties.