> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rntor.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> Understand how users search guides, submit support tickets, and track ticket status and updates

The **Support** page is designed to help users get answers to their questions, report issues, or share feedback. Users can search for answers in the guides or create a support ticket on this page.

To let users use the **Support** page, make sure to complete [the prerequisites](/docs/admin/support/tickets).

## Search guides

If there are [guides](/docs/admin/support/guides) created in the location and users are eligible to see them according to the guides' [**Visibility** settings](/docs/admin/location/visibility), users can see the **Guides** section at the top of the **Support** page.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-support-1.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=c68cf3708286867e8f160dca8f4b6479" alt="Search guides on RNTOR coworking space management platform" width="1024" height="407" data-path="images/member-support-1.png" />

This section displays the preview of the 4 most popular guides and includes a **Search guides** field where users can find an answer by typing keywords related to their question.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-support-2.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=fe0013a6c8e0602cadfcd4979f0839aa" alt="Search guides on RNTOR coworking space management platform" width="1024" height="708" data-path="images/member-support-2.png" />

This allows users to quickly resolve their questions without needing to contact administrators.

## Create support ticket

The **Tickets** section on the **Support** page includes the **Create ticket** button and a list of previously created support tickets by or for this user.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-support-3.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=481ebe6b922ca9a370ac6435bf367c96" alt="Create support ticket on RNTOR coworking space management platform" width="1024" height="483" data-path="images/member-support-3.png" />

If users cannot find an answer to their question in the guides or they want to report a problem or provide feedback, they can create a support ticket.

1. To create a ticket, users tap **Create ticket** button and fill in the ticket details:

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-support-4.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=32e75068ba41505a49246d47c545216b" alt="Create support ticket on RNTOR coworking space management platform" width="1024" height="816" data-path="images/member-support-4.png" />

1. **Type** — indicates what the requester's question or issue is related to.
2. **User** — visible only to administrators and allows to select the user for whom they want to submit a ticket.
3. **Description** — any valuable details to describe the question or issue.
4. Press **Submit**.
5. After creating the support ticket, users can attach photos, videos, or files in the ticket comments if needed.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-support-5.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=68f2da6382f1af0d24437ef481a0efde" alt="Image" width="1024" height="388" data-path="images/member-support-5.png" />

4. Administrators receive a notification about a new ticket and [manage it](/docs/admin/support/tickets). Users get [notifications](/docs/member/account/notifications) about the comments or updates to their ticket.