> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rntor.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Shop

> Understand how users browse shop products and place or cancel orders

Users can enjoy a convenient shopping experience with instant access to your products and easy payments.

## Order a product

1. Go to the **Shop** page.
2. Select the desired product option, quantity, and press **Add to cart**.
3. If necessary, select more products and add them to the cart, too.
4. Press **Go to cart** or the **Cart** sign.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-shop-1.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=697d6fff77c9e674ec0771d93ed0be8e" alt="Image" width="1024" height="548" data-path="images/member-shop-1.png" />

5. Once in the cart, leave a comment if necessary, and enter a [promo code](/docs/admin/billing/discounts/coupons-and-promo-codes#create-promo-codes) to redeem a discount if they qualify for one.
6. Select a payment option, and press the **Continue** button.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-shop-2.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=d10efd0233b2e66f8e8a0f0afc5303b7" alt="Image" width="1024" height="510" data-path="images/member-shop-2.png" />

7. Enter your [billing details](/docs/admin/customer-management/billing-details), if you haven't yet. Billing details fields appear depending on the [**Require billing details** setting.](/docs/admin/customer-management/billing-details) Press the **Get for...** button.

Users can view their orders by going to the **Account** page > **Orders**.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-shop-3.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=e4a3eba9fbafe00d1ace98485b6e14df" alt="Image" width="1024" height="550" data-path="images/member-shop-3.png" />

<Info>
  Users cannot combine items with different payment methods in a single order. If the cart contains a mix of items with “Money”, “Credits”, or “Free” payment methods, users must place a separate order for them.
</Info>

## Cancel an order

1. Go to the **Account** page > **Orders**.
2. Open the necessary order > press **Cancel** > confirm their choice.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-shop-4.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=db86584bf3e6e2fab5ce8f28ff16baeb" alt="Image" width="1024" height="548" data-path="images/member-shop-4.png" />

<Info>
  Users can only cancel for a full [refund](/docs/admin/billing/payments/refunds) if all items in the transaction qualify. If only part of the order is refundable, administrator must [issue a credit note](/docs/admin/billing/invoices/credit-notes) to refund specific items or the total balance.
</Info>

​**FAQs**

<Accordion title="How do promo codes apply to orders with multiple products?">
  ​**Percentage discounts** ​ The discount applies exclusively to the eligible items in the cart. Each eligible item is discounted individually by the specified percentage.

  <img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-shop-5.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=9d7c9f34b8c1013663d72cf7a688bcc6" alt="Image" width="1024" height="548" data-path="images/member-shop-5.png" />

  **Fixed amount discounts** ​

  The total discount amount is proportionally distributed across all eligible items based on their individual prices.

  <img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-shop-6.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=794d3b982c594519f20a0c82f1c90612" alt="Image" width="1024" height="548" data-path="images/member-shop-6.png" />
</Accordion>

<Accordion title="How are shop products ordered for customers?">
  * Products in each category are sorted by their update date, from the most recently updated to the oldest.
  * Product options for each product are sorted alphabetically by  title.
</Accordion>