> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rntor.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Events

> Undertsand how users browse and join events, purchase and cancel tickets, and the automated event reminders users receive

Members and nonmembers can easily join events. This process ensures a superior experience, allowing users to engage with your activities and space with just a few clicks.

## How users join the event

Users join the event by following these steps:

<Info>
  Purchasing multiple tickets at once is currently available on the member web portal. In the member mobile app, it'll be possible starting with version 4.8.16.
</Info>

1. Go to the **Events** page.
   * View all the scheduled events in the event feed, or
   * Use the **Calendar** tab to switch to a monthly calendar view of all events, or
   * Use the **Search** field to quickly find a specific event or all available dates and time slots for that event.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-events-1.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=75b9304e8869c05ca1586b7cf7ace28a" alt="Image" width="1024" height="488" data-path="images/member-events-1.png" />

2. Select the desired event and press **Join**.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-events-2.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=e3052603a96e948cbb09f7326770e4e5" alt="Member Events How Users Join The Event Select Event" width="1024" height="551" data-path="images/member-events-2.png" />

3. Select the number of tickets to purchase. If the user purchases more than one, they still get a single ticket, with the quantity indicated on it, rather than a separate ticket per attendee.
4. Enter a [promo code](/docs/admin/billing/discounts/coupons-and-promo-codes#create-promo-codes) to redeem a discount on the event ticket if you qualify.
5. Select the payment method and press the **Join for...** button.
6. Enter their [billing details](/docs/admin/customer-management/billing-details), if they haven't yet. Billing details fields appear depending on the [**Require billing details** setting.](/docs/admin/customer-management/billing-details)

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-events-3.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=1b803cd1e966ed05deaaa522b8af10dd" alt="Member Events How Users Join The Event Get Ticket" width="1024" height="551" data-path="images/member-events-3.png" />

6. Once a ticket is purchased, users can also add the event to their Google Calendar or Microsoft 365 Outlook.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-events-4.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=6780bc0c8fb2dbe2204bc4404e8a9be6" alt="Image" width="1009" height="707" data-path="images/member-events-4.png" />

## How users view event tickets

Users can view their tickets for events in a few ways:

* Right after joining the event. Attendees' tickets show the time of the event and the unique QR code. If a user purchased more than one ticket, the ticket view also displays the  quantity.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-events-5.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=dc541c30ba57e3c7b3d4363ceb86832d" alt="Image" width="1024" height="571" data-path="images/member-events-5.png" />

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-events-6.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=1808291cc6899f60cad0c18055056136" alt="Image" width="828" height="735" data-path="images/member-events-6.png" />

* On the **Account** (by pressing a button with your profile image, initials, or the user icon on the app's main page) > **Tickets** page.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-events-7.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=7acb967d4e3229d9ac7c4b4048d28295" alt="Image" width="1024" height="196" data-path="images/member-events-7.png" />

* At the top of the **Locations** page. By pressing it, the user's ticket is displayed.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-events-8.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=fe9f855b296ccd061bb2dd397f515850" alt="Image" width="1024" height="296" data-path="images/member-events-8.png" />

## Event reminders

There are several reminders of upcoming events for event attendees:

* Email confirmation (if enabled in event settings) at the time of purchase.
* [Notification](/docs/member/account/notifications) 24 hours before the event starts.
* [Notification](/docs/member/account/notifications) 1 hour before the event starts.
* Banner on the **Locations** page until the event ends.

## How users cancel the ticket

Users can cancel their event ticket in two ways:

* Go to Locations > **Events** > select the event they joined > press **View ticket** > press **Cancel ticket** and confirm.

<img src="https://mintcdn.com/rntor/YY7oIJjMZhe6trWp/images/member-events-9.png?fit=max&auto=format&n=YY7oIJjMZhe6trWp&q=85&s=3d2e5ba5c8fc579e7fe730f131890e29" alt="Image" width="917" height="706" data-path="images/member-events-9.png" />

* Go to the **Account** page > **Tickets >** open the necessary ticket > press **Cancel ticket** and confirm the choice. [How users receive a refund](/docs/admin/billing/payments/refunds)

## How members view event attendees

When members open an event, they can view the attendee list. The visibility of attendees depends on two factors: the [event's **Show attendees** setting](/docs/admin/engagement/events/set-up-events) and the individual members' [privacy settings](/docs/admin/customer-management/users/manage-user-account). However, the event host is always visible to members, irrespective of the host's personal name visibility settings.

## How nonmembers view event attendees

Once [nonmembers](/docs/admin/customer-management/users/user-roles) open an event, they cannot see any information on event attendees, regardless of [their privacy settings](https://arc.net/l/quote/kdroifny). They can view the event host, depending on the host's [name visibility settings](/docs/admin/customer-management/users/manage-user-account).

## Tips

* [Configure the notifications](/docs/admin/administration/your-account/notifications/set-up-notifications) to instantly receive notifications about purchased and canceled tickets.
* Differentiate ticket prices for event attendees and offer early-bird discounts for your events by using [discounts](/docs/admin/billing/discounts/coupons-and-promo-codes).

**FAQs**

<Accordion title="How do I send an email to event attendees?">
  * Pre-event confirmation emails\*\*:\*\* enable the **Confirmation email** option when creating an event to send a custom email to all attendees as soon as they join.
  * Post-event emails: export an [**Event attendees** report](/docs/admin/analytics-reports/reports) to get email addresses, then upload them to your preferred email platform for follow-up messages.
</Accordion>

<Accordion title="How are events ordered in the Event feed for customers?">
  The **Event** feed shows upcoming events first from nearest to furthest, followed by past events in chronological order from the most recent to the oldest.
</Accordion>