> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rntor.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Track and manage visits

> Track and manage all visits, monitor visit statuses and analytics

Once the **Visitors** module and the Reception app are [set up](/docs/admin/service/visitors/set-up-visitors), members can create and manage visits on the **Visitors** page, while administrators can track all visits there.

## How members manage visits

### Create visits

To create visits, members [preregister visitors or approve visit requests](/docs/member/visitors/preregister-and-approve-visit-requests) on the **Visitors** page.

### View visits

* Members can view all their past and upcoming visits and pending visit requests on the **Visitors** page.

<img src="https://mintcdn.com/rntor/0ss-XP6O5Ia9YJ5_/images/service-visitors-track-and-manage-visits-1.png?fit=max&auto=format&n=0ss-XP6O5Ia9YJ5_&q=85&s=fbbf0b4e4586a6d1ba65becb3c84cc05" alt="Track and manage visits image 1" width="1092" height="760" data-path="images/service-visitors-track-and-manage-visits-1.png" />

* They can click on a specific visit to check its details, contact the visitor, or [register this visitor again](/docs/member/visitors/preregister-and-approve-visit-requests).

<img src="https://mintcdn.com/rntor/0ss-XP6O5Ia9YJ5_/images/service-visitors-track-and-manage-visits-2.png?fit=max&auto=format&n=0ss-XP6O5Ia9YJ5_&q=85&s=2e54d047a06401d3ac34cf620d79d9fd" alt="Track and manage visits image 2" width="757" height="846" data-path="images/service-visitors-track-and-manage-visits-2.png" />

### Edit visits

To update or cancel a visit, members follow these steps:

1. Go to the **Visitors** page and open the necessary visit.
2. Click the menu **(...)** top right > **Edit** to change the visit date or time.
3. Or press **Cancel** at the bottom of the visit page to cancel the visit.

<img src="https://mintcdn.com/rntor/0ss-XP6O5Ia9YJ5_/images/service-visitors-track-and-manage-visits-3.png?fit=max&auto=format&n=0ss-XP6O5Ia9YJ5_&q=85&s=2745b51e53316e0c25318aab8c0d25c2" alt="Track and manage visits image 3" width="757" height="846" data-path="images/service-visitors-track-and-manage-visits-3.png" />

<Info>
  The visitor is notified by email if the visit is changed or canceled.
</Info>

## How administrators manage visits

### Create visits

Administrators can [create visit requests](/docs/member/visitors/check-in-and-check-out) on behalf of visitors upon their arrival, if assistance is needed, or if the visitor cannot self-register.

### Track all visits

* Administrators can see all the visits, visit requests, and contacts on the **Service** > **Visitors** page in RNTOR. Each visit shows the visitor's name, host's name, visit date, and visit status at a glance:
  * Empty circle - visitor hasn't checked in.
  * Green circle - visitor has checked in.
  * Purple circle - visitor has checked in and checked out.

<img src="https://mintcdn.com/rntor/0ss-XP6O5Ia9YJ5_/images/service-visitors-track-and-manage-visits-4.png?fit=max&auto=format&n=0ss-XP6O5Ia9YJ5_&q=85&s=6fb13d5e90714d6702ebf2d5a8529e02" alt="Track and manage visits image 4" width="1092" height="760" data-path="images/service-visitors-track-and-manage-visits-4.png" />

* Filter by **Date** to see visits scheduled on, before, after, or between specific dates.
* Filter by **Create date** to see visits created on, before, after, or between specific dates. On the **Requests** tab, you can filter visit requests by **Create date** the same way.
* Click on any visit to view more details, such as the visit code, check-in/out time, visit duration, or to contact the host or visitor.

<img src="https://mintcdn.com/rntor/0ss-XP6O5Ia9YJ5_/images/service-visitors-track-and-manage-visits-5.png?fit=max&auto=format&n=0ss-XP6O5Ia9YJ5_&q=85&s=99ccbf56fc2b3017b37c30011cfdf9d3" alt="Track and manage visits image 5" width="1092" height="760" data-path="images/service-visitors-track-and-manage-visits-5.png" />

* Administrators can check the visit statistics on the **Analytics** page > **Visitors** dashboard.

<img src="https://mintcdn.com/rntor/0ss-XP6O5Ia9YJ5_/images/service-visitors-track-and-manage-visits-6.png?fit=max&auto=format&n=0ss-XP6O5Ia9YJ5_&q=85&s=214225dc386d5d0d1537cf88e74c2753" alt="Track and manage visits image 6" width="1092" height="760" data-path="images/service-visitors-track-and-manage-visits-6.png" />

* For a comprehensive overview of all visits in the selected time range, including the visit date and time, check-in and check-out time, visit durations, and the visitor's and host's contact information, generate the [**Visitors** custom report](/docs/admin/analytics-reports/reports) on the **Analytics** page.

### Edit visits

If necessary, administrators can edit visits by following these steps:

1. Go to the **Visitors** page and open the necessary visit.
2. Click on the menu **(...)** top right > **Edit** to change the visit date or time or add an internal note.

<Info>
  Internal notes are only visible to your team of administrators.
</Info>
