> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rntor.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Visitors

> A step-by-step instruction to configure the Visitors module, enable visitor check-in and check-out, set up and customize the Reception app on the tablet, and troubleshoot issues with accessing the Reception app

The Visitors add-on provides access to the **Visitors** module and **Reception** app.

It is designed to register and track your members' visitors, streamline visitor check-in and check-out at your front desk, instantly notify hosts about their visitors' arrival, and collect contact details of walk-ins — all without a receptionist's involvement.

This creates a professional first impression for visitors in your space and reduces your front-desk workload.

## Who are visitors

A visitor is anyone a member invites to your space — typically for meetings or personal visits. We recommend setting a policy in your space that requires members to register all their visitors for better tracking and a smoother arrival experience.

Common cases:

* Guests attending a meeting with a member.
* Friends or family coming to see a member.

<Warning>
  Reception is only for checking in members' visitors — guests who come to see a member for free, without a booking. It is not designed for members, or customers and tenants who have a booking or subscription, to check in.
</Warning>

## Prerequisities

1. Have a supported tablet device:
   * A minimum screen size of 7 inches.
   * Support Google Play (for Android) or the App Store (for iPadOS).
   * Android 8.0 or above, iOS/iPadOS 15.1 or later
2. If you haven't yet, [sign up for the Visitors add-on](/docs/admin/administration/billing/make-changes-to-rntor-subscription) from **Network settings** > **Billing**.

## Set up the Visitors module

1. Press the menu **(...)** near the location name > go to **Location settings** > **Service** > **Visitors** tab.
2. Enable the switch and [manage the visibility](/docs/admin/location/visibility) of the **Visitors** page.
3. **Host search** — configure how unregistered visitors can find their host on the Reception tablet:
   * Full name (mandatory)
   * Email address
   * Phone number
   * Company name (if the host is a member of any company)
4. **Check out** — enable if you want visitors to check out and track visit durations.
5. **Leave contacts** — enable if you want to use the Reception app for [collecting contacts of walk-ins](/docs/admin/service/visitors/collect-contacts-of-walk-ins-with-reception), too.
6. **Invitation** — enable if you want to [customize the visit invitation email](/docs/admin/general/customize-emails) that visitors receive.

<img src="https://mintcdn.com/rntor/0ss-XP6O5Ia9YJ5_/images/service-visitors-1.png?fit=max&auto=format&n=0ss-XP6O5Ia9YJ5_&q=85&s=a8e4e94213a0725a56952e74aa8e4c61" alt="Visitors image 1" width="757" height="846" data-path="images/service-visitors-1.png" />

Once enabled, your members will discover the **Visitors** page and can start [registering their visitors and approving visit requests](/docs/member/visitors/preregister-and-approve-visit-requests).

## Set up the Reception app

### Log in to and set up Reception

1. Download the Reception app to your tablet by following these links:
   * Google Play: [https://app.rntor.com](https://app.rntor.com)
   * App Store: [https://app.rntor.com](https://app.rntor.com)
2. Open the app and press **Log in**.

<img src="https://mintcdn.com/rntor/0ss-XP6O5Ia9YJ5_/images/service-visitors-2.png?fit=max&auto=format&n=0ss-XP6O5Ia9YJ5_&q=85&s=68ffc602f90b68f3a09fc4aea1349a10" alt="Visitors image 2" width="1092" height="760" data-path="images/service-visitors-2.png" />

3. Log in with the account of an administrator for the location where you want to enable Reception.
4. Select your network and relevant location.

<Frame>
  <img src="" alt="Upload screenshot" />
</Frame>

5. Once selected, the screen with the check-in and check-out options will appear for you to invite visitors for registration.

<Frame>
  <img src="" alt="Upload screenshot" />
</Frame>

6. To prevent strangers from shutting down the app and reopening your tablet, set up [Guided access](https://support.apple.com/en-us/HT202612) on iPad or [Screen pinning](https://support.google.com/android/answer/9455138?hl=en) on Android tablets.

### Customize Reception

The Reception app automatically reflects your network's branding to create a consistent and professional experience. The following branded elements are displayed:

* The member web portal logo
* The member web portal name
* Accent color
* The last [cover photo](/docs/admin/location/information) of the location where the Reception app is used

<Info>
  If no cover photo is uploaded for the location, background color applies instead.
</Info>

<Frame>
  <img src="" alt="Upload screenshot" />
</Frame>

To customize the appearance of the Reception app, you need to update your network settings.

1. To change the name, logo, or accent color, the [owner](/docs/admin/administration/administrators/owner) needs to go to **Network settings** > **General** > **Information** and **Branding** tabs.

<Info>
  Changes will apply to the member web portal and/or mobile app as well.
</Info>

2. To change the background of the Reception app, as an administrator, [upload a new cover photo](/docs/admin/location/information) for the location where the Reception app is used.

<Accordion title="Exit Reception app">
  1) Turn off the [Guided access](https://support.apple.com/en-us/HT202612) on iPad or [Screen pinning](https://support.google.com/android/answer/9455138?hl=en) on Android.
  2) Close the app by swiping it up and off the screen.
</Accordion>

<Accordion title="Log out of Reception app">
  To log out from your current account on Reception:

  1. Close Reception by swiping it up and off the screen.
  2. Reopen it.
  3. Tap the **(...)** button in the top right corner > **Log out**.

  <Frame>
    <img src="" alt="Upload screenshot" />
  </Frame>
</Accordion>

## How Visitors solution works

* **Preregistration of visitors and express check-in**: Members can [preregister their visitors](/docs/member/visitors/preregister-and-approve-visit-requests) via the member web portal or mobile app. Visitors receive an invitation with a visit code by email, with which they [check in](/docs/member/visitors/check-in-and-check-out) on the Reception app upon arrival.
* **Self-service registration**: Unregistered visitors can register themselves on the tablet and [request a visit](/docs/member/visitors/check-in-and-check-out). This prevents reception bottlenecks and allows members to approve or decline the visit from their own device.
* **Automated host notifications**: When a visitor checks in or requests a visit, the host member receives an immediate push notification or email, ensuring they meet their guest promptly without a receptionist's manual coordination.
* **Visitor check-out and duration tracking**: Visitors can [check out](/docs/member/visitors/check-in-and-check-out) through the Reception app, allowing you to track visit durations and enforce visitor limits.
* **Lead generation for walk-ins**: Apart from visitors, people interested in your space can leave their details using the [**Leave contacts**](/docs/admin/service/visitors/collect-contacts-of-walk-ins-with-reception) feature on the Reception app. This helps you grow your lead base without relying on separate tools or manual follow-ups.
* **Custom branded experience**: The Reception app [reflects your brand](/docs/admin/service/visitors/set-up-visitors#customize-reception) by displaying your logo and location photo, delivering a professional experience from the moment a visitor arrives.

## Troubleshoot issues with access to Reception app

If you can't enable or access the Reception app, here are the most common reasons and how to fix them:

<Accordion title="1. Poor Internet connection">
  Try reconnecting your tablet to Wi-Fi or switching to a different network.
</Accordion>

<Accordion title="2. Logging in with the wrong email address">
  Make sure you're logging in as an [administrator](/docs/admin/administration/administrators/administrators) for the location where you want to use Reception. Only administrators can choose a network and location when logging in.
</Accordion>

<Accordion title="3. Outdated Reception app version">
  Ensure you've installed the latest version of the Reception app from the [Google Play Store](https://app.rntor.com) or [App Store](https://app.rntor.com).
</Accordion>

<Accordion title="4. Your RNTOR subscription is not active or doesn't include the Visitors add-on">
  [Check your subscription](/docs/admin/administration/billing/rntor-subscription) status and the availability of the [Visitors add-on](/docs/admin/service/visitors/set-up-visitors).
</Accordion>

<Accordion title="5. Device doesn't meet technical requirements">
  Ensure your tablet meets the [requirements](/docs/admin/service/visitors/set-up-visitors) for installing the Reception app.
</Accordion>