> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rntor.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Email activity

> Review your network's recorded emails and understand their delivery status.

Email activity helps network owners and administrators review the messages recorded for their network. Check a message's delivery status before sending it again or contacting support.

## Find an email

1. Click **Settings** in the sidebar.
2. Under **Merchant wide (Network)**, select **Email activity**.
3. Find the message in the list, starting with the most recent entries.
   * Select **Add filter** to filter by **Date**, **Status**, **Category**, or **Audience**. Status, category, and audience filters allow multiple selections.
   * To look up a recipient, enter their complete email address in **Search** and press **Enter**.

The list includes the status, subject, category, main recipient, and sent date. The date column uses your device's time zone and names it in the header. A message with Bcc recipients shows their count beside the main recipient, such as **+1**.

Message bodies, login-code emails, and emails about your Rntor platform account are excluded.

<Info>
  The history contains messages recorded since email activity tracking was enabled. Earlier messages are not added retrospectively, and some automated emails are not yet included.
</Info>

## Understand email statuses

Point to a status icon to read its label and explanation.

* **Queued** — waiting for sending to begin.
* **Sent** — accepted by the email provider for delivery.
* **Delivered** — accepted by the receiving mail server. This does not guarantee inbox placement; ask the recipient to check their spam folder if the message is missing.
* **Bounced** — rejected or returned by the receiving mail server, for example if the address is invalid or the mailbox is full.
* **Marked as spam** — reported as spam by the recipient.
* **Failed** — the message could not be sent.

The displayed status relates to the main recipient; a bounced Bcc copy does not replace it. For help with bounced or failed messages, see [Troubleshoot email delivery issues](/docs/admin/general/mail-from-and-footer#troubleshoot-email-delivery-issues).


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