> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rntor.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Control invoice auto-charge

> Manage “Auto-pay” to automatically charge subscription payments to a customer’s default payment method or disable auto-charges for specific customers

The **Auto-pay** property allows you to collect payments from customers automatically.

With the help of Auto-pay, invoices are charged automatically to the default payment method the customer has on file and paid within seconds. If Auto-pay is turned off, the customer needs to manually pay for each invoice.

## Prerequisites

**Auto-pay** functions if the following conditions are fulfilled:

1. Your location has [**Stripe**](/docs/admin/integrations/payments/stripe/stripe) payment gateway connected. **Other payment gateways** do not currently support automatic invoice charges.
2. A customer has a recurring [**subscription**](/docs/admin/billing/subscriptions/set-up-subscriptions).
3. A customer has a [**default payment method**](/docs/admin/billing/payments/payment-methods).

<Info>
  The customer’s payment method is automatically set as default after the first invoice payment, or can be manually added and set as default.
</Info>

## Manage Auto-pay

Auto-pay is enabled for each customer by default, without requiring any additional configurations. However, if necessary, you can manage the **Auto-pay** property for a specific user or company:

1. Go to the **Customers** page > open a user or company profile > locate **Auto-pay** on the right-side panel.

<Frame>
  <img src="https://mintcdn.com/rntor/DugVMBweQvtFiOrB/images/ChatGPT-Image-Jul-25,-2026,-11_27_37-PM.png?fit=max&auto=format&n=DugVMBweQvtFiOrB&q=85&s=a271855c460c9ccf3a2c02a29d6ea695" alt="Chat GPT Image Jul 25, 2026, 11 27 37 PM" width="1724" height="912" data-path="images/ChatGPT-Image-Jul-25,-2026,-11_27_37-PM.png" />
</Frame>

<Tip>
  To optimize your revenue, ensure prompt payment, and enhance customer satisfaction, we suggest implementing a policy that encourages the use of Auto-pay.
</Tip>

## FAQ

<AccordionGroup>
  <Accordion title="What should I do if the customer's invoice wasn't auto-charged?">
    Automatic payment can fail for several reasons, such as:

    * No default payment method was set when the invoice was issued.
    * The payment failed due to insufficient funds.
    * The transaction was declined for another reason.

    You can always manually retry the charge for the invoice once again:

    1. Go to the customer profile and ensure they have a [**payment method added**](/docs/admin/billing/payments/payment-methods).
    2. Then, open the unpaid invoice and click [**Charge**](/docs/admin/billing/invoices/record-invoice-payments) to retry the payment instantly.
  </Accordion>
</AccordionGroup>