> ## Documentation Index > Fetch the complete documentation index at: https://docs.rntor.com/docs/llms.txt > Use this file to discover all available pages before exploring further. # External > Record offline payments for bookings with the External payment method and create bookings with the paid or pending status There may be instances where you'll need to make a booking for a user and accept payment externally. RNTOR supports these situations with the **External** payment method. The member web portal and mobile app are designed to empower users to make bookings effortlessly on their own without needing administrator assistance. [Promote self-served bookings](/docs/guides/promotion/promote-self-served-bookings) for a more efficient user experience. ## Make bookings with the **External** payment method The **External** payment method is available only to administrators in RNTOR and only for room, desk, parking space, and equipment bookings. To make such bookings, administrators do the following: 1. Navigate to **Resources** > select **Rooms, Desks,** **Parking,** or **Equipment** page. 2. Select a resource the user wants to book. 3. Find the customer in the **Booker** field. Select a customer as the booking booker in RNTOR 4. If the user is not a member or a nonmember yet, find the **New nonmember** option. Fill in the user details and press **Create**. This will create a [nonmember](/docs/admin/customer-management/users/nonmembers) profile for the user automatically. Create a booking for a new nonmember in RNTOR 5. Fill out the other booking details. 6. If the user is eligible for any discount, [select a coupon](/docs/admin/billing/discounts/apply-discounts-to-bookings-and-purchases) in the **Coupon** section. The discounted price will be displayed immediately. 7. Choose the **External** payment method and select a **Status** based on the payment stage: * **Paid** — the customer has already paid outside of the system. * **Pending** — the customer hasn't paid yet, but only reserved the booking. 8. Enter the customer's [billing details](/docs/admin/customer-management/billing-details), if they haven't yet. Billing details fields appear depending on the [**Require billing details** setting.](/docs/admin/customer-management/billing-details) 9. Confirm the booking. Mark an external booking payment as paid in RNTOR ### Understand paid external bookings When you select **Paid** status during creation, RNTOR treats the transaction as finalized and confirmed. * The booking is secured on the calendar with a solid color. In the **Bookings** list, the status appears as **Confirmed**. Upload the matching RNTOR screenshot (images/billing-payments-external-4.png) * The system immediately generates an [invoice](/docs/admin/billing/invoices/download-an-invoice) and [receipt](/docs/admin/billing/payments/receipts) for the customer. * The customer receives a [notification](/docs/member/account/notifications) about the booking created for them and can view this booking on their **Account** page. ### Manage pending external bookings If you select "Pending," the booking is created with **Tentative** status, allowing you to hold the resource while waiting for payment. * You can differentiate pending bookings on the **Rooms** calendar and the **Bookings** list to track outstanding payments. Upload the matching RNTOR screenshot (images/billing-payments-external-5.png) * Once you receive the payment (or if the customer fails to pay), update the status: * Open the booking > in the **Payment** section, change **Status** to **Paid** or "Canceled." Update the status of an external transaction in RNTOR * **If Paid**: The booking is automatically confirmed, and an invoice and receipt are generated. * **If Canceled**: The transaction and booking are marked as canceled and automatically removed from the calendar. ## How external bookings reflect in Analytics Bookings made with the **External** payment method are included in the **Invoices**, **Payments**, **Rooms**, **Desks**, **Equipment**, and **Parking** dashboards in **Analytics**. [Explore Analytics](/docs/admin/analytics-reports/dashboards) The **Invoices**, **Invoice items**, **Transactions**, and **Bookings** [reports](/docs/admin/analytics-reports/reports) also include these bookings, reflecting their payment type as **External**, and payment status as **Paid** or **Pending**. Upload the matching RNTOR screenshot (images/billing-payments-external-7.png)