> ## Documentation Index
> Fetch the complete documentation index at: https://docs.rntor.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.
# Customer money balance
> Manage customer money balances to record prepayments, overpayments, refunds, underpayments, or specific charges and automatically apply them to future invoices
Manage customer money balances to record prepayments, overpayments, or refunds to their next invoice.
The customer’s money balance provides an easy way to record the customer’s prepayments, overpayments, underpayments, refunds, or specific charges and automatically apply them toward their next invoice.
## Manage customer’s money balance
Administrators can view and manage the customer’s money balance in the customer’s profile.
There are two ways to make adjustments to the customer’s money balance.
### Automatic increase by issuing a credit note
* If you [**issue a credit note**](/docs/admin/billing/invoices/credit-notes) on an invoice with **Paid** status and choose **Customer balance** in the **Add credit option** property, the credit amount will automatically be added to the customer’s money balance and applied to their next invoice.
* If you [**issue a credit note**](/docs/admin/billing/invoices/credit-notes) for an invoice that already has an applied balance, and the total credit amount becomes greater than the invoice total, the difference is automatically added to the customer’s **Money balance** and applied to their next invoice.
### Manual adjustments by administrator
Administrators can also manually adjust the customer’s balance to add or deduct funds.
1. Navigate to the customer’s profile.
2. Next to **Money balance**, click **Adjust balance** and select the adjustment type.
3. Enter the **Amount** to be added or deducted.
4. Type a reason in the **Internal note** field. This helps your administrator team track and recognize the adjustment later.
The money balance can be positive or negative.
| Balance | Positive balance | Negative balance |
| -------------------------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------- |
| **Meaning** | The customer has credit with you. | The customer owes you money. |
| **Use when** | A customer makes a prepayment or accidentally overpays an invoice, such as through a bank transfer.
You need to apply a refund or discount to the customer’s next invoice for canceled services or service issues. | A customer underpays an invoice.
You need to apply a penalty or a specific charge to the customer’s next invoice. |
| **Impact on next invoice** | Decreases the amount due on their next invoice. | Increases the amount due on their next invoice. |
Customers don’t receive notifications about adjustments made to their balance.
## How money balance works
When the customer’s next invoice is issued, the money balance is automatically applied to its total post-tax amount due. It is reflected on the invoice as **Applied balance**.
If the money balance is higher than the invoice total, the invoice will be fully covered, and the remaining balance will roll over to cover subsequent invoices.
Applied balances on invoices do not currently sync to [**QuickBooks Online**](/docs/admin/integrations/accounting/quickbooks-online) or [**Xero**](/docs/admin/integrations/accounting/xero). To ensure your records are accurate, adjust these invoices manually within your QuickBooks Online or Xero dashboard.
## Track balance adjustments
All changes to the customer’s money balance are recorded on the **Adjustments** page. To locate it, press the **(...)** menu button and select **View adjustments**.
The adjustments history includes:
* Automatic increases with credit notes
* Manual adjustments by administrators
* Automatic application of the balance to invoices
## How customers view their money balance
1. Customers go to the **Membership** page in the member web portal or mobile app.
2. In the personal or company section, open the **Billing** page.
3. Check **Money balance**.
## FAQs
* It’s best to [**issue a credit note**](/docs/admin/billing/invoices/credit-notes) when you need to reduce an already issued invoice.
* The money balance is ideal for recording a credit or debit that should be applied to the customer’s next invoice or invoices.